Shipping Policy

 

1. Shipping Methods and Delivery Times
   
   We offer nationwide shipping across the United States. Orders are processed within 1-2 business days. Delivery times vary based on the destination and carrier availability.
   
   We also ship to residential address with liftgate service.

2. Shipping Rates
   
   Shipping costs are calculated at checkout based on the destination, the weight of the items, and whether the address is a business or residential location. Please note that shipping fees are non-refundable.

3. Local Pickup
   
   Customers can pick up their orders at our location:
   1590 S Milliken Ave, Suite H, Ontario, California 91761.
   Please contact us in advance to arrange a pickup time.

4. Order Tracking
   
   Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s status on the carrier’s website for real-time updates.

5. Damaged or Lost Shipments
   
   If your shipment arrives damaged or is lost in transit, please contact our customer support team within 7 business days of the delivery date. We will work with the carrier to resolve the issue promptly.

6. Refused/Returned Orders
   
   Refused or returned orders are subject to a 35% restocking fee. This fee will be deducted from your refund.

7. Returns and Exchanges
   
   We accept returns and exchanges within 30 days of delivery. Items must be in their original condition and packaging. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or shipping error on our part.

8. Contact Information
   
   For any shipping-related inquiries, please contact us at:

   JDM of California
   1590 S Milliken Ave, Suite H
   Ontario, CA 91761
   Phone: 1 (909) 390-9992
   Email: jdmofcalifornia@gmail.com